Frequently Asked Questions
Everything you need to know about your Element Brooklyn experience.
What makes Element Brooklyn products different?
We prioritize clean, high-performance ingredients sourced locally whenever possible. Our formulas are vegan, cruelty-free, and designed to deliver professional results without harsh chemicals.
How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Standard shipping within the US usually takes 3-5 business days, while international shipping can take 7-14 business days.
Do you offer a satisfaction guarantee?
Yes! If you are not completely satisfied with your purchase, you can return your items within 30 days of delivery for a full refund or exchange, provided the product is at least 50% full.
Are your packaging materials eco-friendly?
Sustainability is at our core. We use recyclable glass bottles, FSC-certified paper for our boxes, and biodegradable packing peanuts to minimize our environmental footprint.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, Google Pay, and Shop Pay for accelerated checkout.
Can I track my shipment?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.