Returns & Exchanges
At Element Brooklyn, we want you to love your skincare ritual; if you are not completely satisfied, we offer 30-day returns on all eligible products. Please ensure items are returned in their original packaging to maintain our commitment to sustainable beauty standards.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Once approved, a prepaid shipping label will be sent to your email; simply print it out and securely package your Element Brooklyn products.
Ship the Package
Drop off your return at any authorized carrier location, ensuring the tracking number is scanned for real-time updates.
Receive Your Refund
After our team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing